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Terms and Conditions

a) Welcome to Impact! Impact is a platform for linking our mechanics with customers looking for auto services. Impact provides auto services.

b) These terms and the documents referenced in them create a legal agreement between you and Impact Mobile Mechanics PTY Ltd, a company registered in South Africa under company number 2024/704913/07 whose registered office is at 11 John Schoeman, El Toro Park, Kimberley, South Africa (referred to as “we”, “us” or “our” in these terms) about the Impact auto services booking platform (“Platform”). By accessing and/or using the Platform, you agree to these terms, our Booking Policies and our Privacy Notice.

c) Your attention is in particular drawn to:
i. the fact that you may incur additional charges in the circumstances specified in our Booking Policies;
ii. the way that we limit our liability to you under "section 9" below;

d) You can access these terms at any time at https://www.impactmobile.co.za/terms-and-conditions/. We reserve the right to update these terms occasionally by posting the revised version at that URL. We may do so because we change the nature of our products or services for technical or legal reasons or because our business needs have changed. You agree that you shall immediately stop accessing and/or using the Platform if you do not accept any amendment to our terms.

1. Every time you order Auto Services by means of the Platform, these terms, as they are in force at that time (and available for viewing on our website), will apply to the contract between you and us for the provision of Booking and payment processing services in respect of the Auto Services you book. You can find the date these terms were last updated at the bottom of this page.

2. By using the Platform, you agree that you are a private individual at least 18 years old and are present in the South Africa at the time you use the Platform. Our site is directed to people residing in the South Africa only. We do not represent that our site is appropriate for use or available in other locations. If you are under 18 years old, you must arrange for your parent or guardian to use the Platform on your behalf.

Definitions

For ease of reference, the following terms shall have the following meanings in these Platform Terms of Use:

  1. Bookings

    1. Your Booking is subject to the terms of the Booking Policies. Among other things, the Booking Policies contain details of your right to cancel the Booking.
    2. By making a booking request for a particular date, you acknowledge that we will commence the provision of Auto Services before that date. The cancellation provisions in the Booking Policies are intended to reflect the value of the Auto Services already provided in advance of the time of cancellation and, therefore, the amount of your liability to pay us as a result of the cancellation.
    3. You acknowledge and agree that by making a Booking Request you are authorising us to fulfil the terms of the Booking Request.
    4. Once you book Auto Services through the Platform per these Terms of Use and the Booking Policies, we will process payment for it.
    5. As a consumer, you will have legal rights against us about any Auto Services not provided by reasonable skill and care or if the Auto Services are not as described in the Booking (including any changes to the Booking agreed upon). Advice about your legal rights is available from the office of the Motor Industry Ombudsman Of South Africa. Nothing in these Platform Terms of Use will affect your statutory rights.
    6. It is your sole responsibility to notify us in your Booking Request of any circumstances affecting your vehicle or its location that might affect our provision of Auto Services. If such circumstances arise after the Booking Request has been made, you must notify us immediately. These circumstances may affect the Charges, and your failure to disclose any relevant circumstances might result in additional charges (see Booking Policies for further details).

  2. Charges and Payment for Auto Services

    1. We suggest Charges for Bookings based on our calculations as to what is a fair market price, based on a range of factors, including the Auto Services you require, your location, your vehicle model, type and age, the period between the Booking Request and the Auto Services being provided, the availability of parts locally and nationally, our calculations are based on data gleaned from several different sources. These include the industry-leading parts supplier and various government statistics.
    2. We do our very best to ensure that the Charges reflect the data as closely as possible and to keep our pricing data as current as possible. However, the Platform contains details of an extensive range of Auto Services. Despite our efforts, some of the pricing information shown for certain Auto Services may not accurately reflect the current pricing data.
    3. Charges proposed for Auto Services may include VAT or sales tax.
    4. When we notify you that we accepted your Booking Request at the Charges specified, a binding contract is created between you and us for delivery of the Auto Services in exchange for payment of the Charges.
    5. The Booking Policies set our circumstances in which you may be subject to additional charges over those specified in a Booking Request.

  3. Warranty in respect of the Auto Services

    1. We provide a 6-month warranty as set out in our Warranty Requirements document available here Warranty.
    2. Your statutory rights are not affected by the any such warranty.

  4. Use of the Platform

    1. Whilst you comply with these terms (including our Privacy Policy), we grant you a non-exclusive, non-transferable, personal, revocable limited licence to access and use the Platform for your own personal private or (if you are a business) internal business use, in each case provided that such use is by these terms. You agree not to use the Platform, or any content of our website, for anything else.
    2. We have the right to suspend, withdraw or modify the Platform (in whole or in part) without liability to you at any time, including in the following circumstances: for technical reasons (such as maintenance, or technical difficulties experienced by us or on the internet); to allow us to improve the usability of functionality of the Platform; where we have legal reasons for doing so (including privacy or other legal objections to the content or functionality of the Platform); because it is no longer economically viable or efficient to provide the Platform.

  5. Accounts

    1. If you set up a user account with us, you agree to take all steps necessary to protect your log in details and keep them secret. You agree that you shall not give your log in details to anyone else or allow anyone else to use your log in details or account.
    2. If you fail to keep your login details confidential, or if you deliberately or unintentionally share your login details or account with someone else, you accept full responsibility for the consequences of this and agree to fully compensate us for any losses or harm that may result.
    3. We will not be responsible to you for any loss you suffer due to an unauthorised person accessing your account and using the Platform. We accept no responsibility for any losses or harm resulting from its unauthorised use, whether fraudulently or otherwise.
    4. If you notice an unauthorised use or breach of your user account, you must notify us immediately at info@impactmobile.co.za.

  6. DISCLAIMER – No Warranty regarding the Platform

    1. The Platform is provided “as is” and without warranty. In particular, we cannot promise that the Platform will always be provided uninterrupted or error-free. You acknowledge that we cannot reasonably guarantee, and do not guarantee, that the Platform will always work correctly.

  7. Your conduct about the Platform

    1. You must comply with all laws applicable in South Africa. Suppose any laws applicable to you restrict or prohibit you from using the Platform. In that case, you must comply with those legal restrictions or, if appropriate, stop accessing and/or using the Platform. You must ensure that in carrying out of any Auto Services, you comply with all applicable laws about health and safety and disposal of hazardous waste.

  8. Your breach of these terms

    1. We reserve the right to suspend or terminate your access to the Platform (including by deleting your account) at any time. We will likely do so if we reasonably believe that you are in breach of these terms.
    2. You agree to compensate us, according to law, for all losses, harm, claims and expenses that may arise from any breach of these terms by you.

  9. LIMITATION OF LIABILITY – IMPORTANT – PLEASE READ CAREFULLY

    1. We accept liability for death or personal injury resulting from our negligence or that of our employees or agents (which does not include any Mechanic), and for losses or harm caused by fraud by us or our agents, or any other liability which it would be unlawful for us to exclude or restrict liability.
    2. We are not responsible for:
      1. any losses in relation to your receiving or not receiving the Platform or any Auto Services;
      2. any losses arising due to a breach of our obligations which arises due to circumstances outside our reasonable control;
      3. losses or harm not caused by our breach of these terms or our negligence;
      4. losses or harm which are not reasonably foreseeable by you and us at the time of you agreeing to these terms including those losses which happen as a side effect of foreseeable losses; or technical failures or the lack of availability of the Platform.
    3. Our Responsibility for Loss or Damage Suffered by You If You Are a Consumer: We only supply the Platform for your own individual domestic and private use. You agree not to use the Platform in the course of any business, or for any commercial, business or re-sale purpose. We therefore have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    4. Our Responsibility for Loss or Damage Suffered by You If You Are a Business:
      1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of anticipated savings, loss of revenue, or any indirect or consequential loss arising under or in connection with any contract between us; and
      2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total Charges paid by you to us in the 12 months preceding the event giving rise to liability.

  10. Intellectual property

    1. You acknowledge that all copyright, trade marks (including ‘Impact’ and the Impact logo), and other intellectual property rights in and relating to the Platform are owned by us or licensed to us by our partners.
    2. You must not copy, distribute, make available to the public or create any derivative work from the Platform or any part of the Platform unless we have first agreed to this in writing. You must not use any of our trade marks (including the ‘Impact’ and the Impact logo), or other intellectual property rights in and relating to the Platform without our prior written consent.
    3. If you submit comments, ideas, or feedback to us, you agree that we can use them without any restriction or compensation to you. If we accept your submission, we do not waive any rights to use similar or related ideas or feedback previously known to us, developed by our employees, or obtained from sources other than you.
    4. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Copyright laws and treaties around the world protect those works. All such rights are reserved. You must not use any part of the content on our site for commercial purposes without obtaining a licence from us or our licensors to do so. If you print off, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
    5. Without limiting the scope of this section 14, the automotive data (including correlation of specific properties associated with a vehicle registration number) and the technology used to generate pricing information are proprietary to us or our licensors. You are not permitted to use the automotive data or pricing information other than to obtain Auto Services for your own vehicle through the Platform. You must not use a bot or an automated program (including any crawling or scraping technique) to collect any pricing or other information from the Platform. Doing so is prohibited and shall be a breach of these terms.

  11. Legal or Complaint Notices

    1. If you have a complaint, you may notify us by emailing us at info@impactmobile.co.za with the following information: name; street address; email address and the full details of your complaint. These requests should only be submitted by you or someone who is authorised to act on your behalf.

  12. Privacy

    1. Our registered information officer can be contacted at info@impactmobile.co.za as per the POPIA.
    2. We will only collect, process, use and share your personal information by our Privacy Policy and as set out in these terms. By using the Platform, you consent to us collecting, processing, using, and sharing your data in this way. If you disagree with our Privacy Notice, you should not access and/or use the Platform.
    3. We may use any feedback or comments you make regarding the Platform, our marketing material. We will not use your surname or full name unless we get your prior consent to do so. If at any time you would like us to cease any further use of your feedback or comments, please get in touch with us at info@impactmobile.co.za

  13. General

    1. We may wish to transfer all or a part of our rights or responsibilities under these terms to someone else without obtaining your consent. You agree that we may do so if the transfer does not significantly disadvantage you. You may not transfer any of the rights we give you under these terms unless we first agree to this in writing.
    2. These terms set out the entire agreement between you and us concerning the Platform, replacing all earlier agreements and understandings between you and us.
    3. Suppose any part of these terms is held to be invalid or unenforceable under any applicable local laws or by the appropriate court. In that case, that part shall be interpreted in a manner consistent with applicable law to reflect our original intentions as nearly as possible, and the remainder of these terms shall remain valid and enforceable.
    4. Our failure to exercise or enforce any of our rights under these terms does not waive our right to enforce such right. Any waiver of such rights shall only be effective if it is in writing and signed by us.

  14. Complaints about the Platform or Auto Services

    1. If you have any concerns regarding the Platform itself (rather than any Auto Services) we hope we can resolve these quickly if you contact us at info@impactmobile.co.za.
    2. We care about your experience using our Platform and want to ensure they maintain the highest standards possible.
    3. In the unlikely event that legal action becomes necessary either by you or by us, these terms shall be governed by and construed by the laws of South Africa and subject to the jurisdiction of the South African courts.
    4. If you have any complaints or objections of a legal nature to material or content provided using our site, including if you believe that material or content on our site is defamatory or infringes your intellectual property rights (including copyright or trade mark rights), please get in touch with us immediately with a statement by email to info@impactmobile.co.za. Your email statement must, at a minimum, contain the following details: the exact individual content you are complaining about; how the content infringes your rights or is defamatory; your name and street address; a declaration that your statement is true and acknowledgement that it may be used in any subsequent court proceedings relating to your complaint.

Questions about these terms: If you have any questions about these terms or the Platform, you may contact us by email at info@impactmobile.co.za.

Impact contact details
Company Physical Address: 11 John Schoeman Str, El Toro Park, Kimberley, Northern Cape, South Africa.
Email: info@impactmobile.co.za
Telephone: (073) 447-8326
The agreement was last updated in 01 June 2025.