Booking Policy

These terms and conditions ("Terms") tell you the rules that apply to your use of the Impact Mobile Mechanics (the "Service"). Please read these Terms carefully.

Who we are and how to contact us
1. We are IMPACT MOBILE MECHANICS (PTY) LTD. We are registered in South Africa, with the company registration number (2024/704913/07) and have our registered office at 11 John Schoeman Str, El Toro Park, Kimberley, Northern Cape. You can find everything you need to know about us on our website.
2. To contact us, please email info@impactmobile.co.za or telephone our customer service line on (073) 447-8326. Lines are open 8 am to 5 pm, Monday to Friday, and we aim to respond to email queries within 48 hours.
3. When we refer to "Impact" or to "we", "us", or "our", we mean Impact Mobile Mechanics.
Who can use this Service
1. Only individuals with a bank account and the Republic of South Africa residents can use this Service. You will need an active email address and telephone number so we can quickly contact you.
By using the Service, you accept these terms
1. Please read through these Terms carefully before booking the Service. By booking the Service you confirm that you accept these Terms and agree to comply. If you disagree with these Terms, please do not use the Service.
2. We recommend printing a copy of these Terms for future reference.
We may make changes to these terms
1. We may occasionally update, change or replace any parts of these Terms by posting an updated version on our website. However, any such changes won't affect any existing bookings you have made.
Booking Process
1. When booking our Service, you offer to purchase the Services under these Terms. We only accept your offer after successful payment has been deducted from your credit/debit card or cleared funds reflects in our bank accounts.
How to book
1. All bookings for the Service are subject to availability.
2. To book the Service, we will require you to provide some personal information, which will be processed per our Privacy Policy.
3. Bookings can only be made for eligible vehicles – see "Your Vehicle" section.
4. When booking our Service, you must select what Service you would like and a time and date for our mobile mechanic to come to you. Or phone us and make your booking. Please take the time to check the details you enter when booking the Service, as we do not take responsibility if these are incorrect.
Rescheduling and cancelling bookings
1. You can cancel a booking for our Services or reschedule it via our website or by calling our customer service line on (073) 447-8326. If you do so 2 days / 48 hours before your booking is due to take place (i.e. cancel Monday 10 am for a booking on Wednesday 10:30 am) you will not be charged. Any cancellations made after this time will be subject to a cancellation charge equal to the callout charge and not less than R550.00, which will be taken from the card you provided while booking.
2. You also have certain rights to change your mind about the Service and receive a refund – please see section "You have the right to change your mind".
3. Sometimes, we might need to cancel or reschedule your booking (for example, if the mobile mechanic is unwell or we have been unable to source the necessary parts for your Service). If this happens, we will let you know as soon as we can, and you will have the option to receive a full refund.
The Service
1. Our mobile mechanics are all fully trained by Impact; however, if you are not happy with the Service provided, please see the section "Complaints and Support" for details of our complaints procedure.
2. No membership fee is required to use the Service. The Service cost will be provided to you on a case-by-case basis.
3. Our Service is currently not available in all parts of South Africa. To find out if the Service is available near you, please check by entering your exact location on our booking webpage.
4. We don't provide hire cars as part of our Service.
5. Before booking our Services, you should check whether you are entitled to the applicable servicing or repairs under any existing Vehicle warranties.
Your Vehicle
1. Regarding hybrid and electric vehicles, we can only undertake repair work (see section "What mobile mechanics do") and not any other services.
2. All eligible vehicles must have a valid Roadworthy and insurance cover(the "Vehicle"). We don't cover your vehicle as part of our insurance. As part of the repair verification step, we may decline to test-drive your vehicle if it's not Roadworthy or insured.
3. The Service will only be undertaken about the Vehicle you provided details in the booking.
Access to your Vehicle
1. Our mobile mechanics can come to your home and workplace. For our mobile mechanics to perform the Service, your Vehicle must be parked on a flat, even surface that is not a public road so our mobile mechanics can access all sides of the Vehicle. Our mobile mechanic must also have sufficient space to park their vehicle nearby.
2. It is your responsibility to ensure that any necessary consents are obtained to park the Vehicle and our vehicle in the location where the Services will be carried out.
3. Our mobile mechanic will need to get the vehicle's keys from you or someone acting on your behalf at the time and date of the Service. You or someone acting on your behalf must also be available to return the keys when the Services have been completed.
4. Our mobile mechanics require sufficient daylight or lighting to carry out the Services.
5. We will include your booking date in the booking confirmation email, but not an exact time. The mobile mechanic will contact you the day before or on your booking to confirm their estimated arrival time. While we will always try to arrive on time, sometimes things do not go according to plan, and we may be later than we said. We will let you know as soon as possible if the mobile mechanic is likely late.
6. We don't accept any responsibility for personal belongings left in the Vehicle. We recommend removing all personal belongings from the Vehicle before the Service.
What our mobile mechanics do
1. You can select one or more of the following services we have on offer: diagnostic checks ("Diagnostic Checks") and certain repair work ("Repair Work"). Please see our booking page for more details on what each service involves.
2. In the unlikely event that our mobile mechanics cannot perform the necessary actions required to fix a problem with your Vehicle, they will be able to provide a recommendation of an Impact Approved Garage and help you arrange a tow to a garage where necessary.
3. We are not responsible for finding and/or fixing any faults with your Vehicle which are unrelated to the type of Service booked.
4. We will include the estimated time that we will need to complete the Service in the booking confirmation email. While we will always try to complete the Service within this time estimate, sometimes things do not go as planned, and we might need longer than originally estimated. We will let you know as soon as possible if there is a delay in providing the Service.
5. If you decline to have any, or part of the Service, carried out to ensure that your Vehicle is safe and roadworthy then you remain responsible for the condition of the Vehicle.
We fit parts, too.
1. Sometimes, our mobile mechanics may be required to fit new parts as part of the Service. We use original manufacturer ("OEM") standard parts with 12-month parts and provide a 6-month labour guarantee. Some parts may benefit from an extended 3-year guarantee. If you need to claim under warranty, please get in touch with us via email at info@impactmobile.co.za.
2. Our guarantee does not affect your legal rights concerning any defective parts we supply.
3. Unfortunately, we won't be able to provide any warranty/guarantee on parts or the labour involved in removing and refitting parts when you provide your own parts (used/new). We only use high-quality parts and products to ensure our work is of the highest quality and that your warranty (if applicable) is still valid. We are not required to supply a specific manufacturer's parts as part of our Service.
What happens after the Service?
1. Once our mobile mechanic has finished the Service, we will send you a post-repair report and an invoice to your provided email address.
Prices for our Service
1. We will charge you the Price quoted on our website for the Service you select (the "Price"). The Price is based on the details you provide, so please ensure that these are correct. We will also include the Price in the booking confirmation sent to you via email.
2. All Prices are displayed in ZAR (South African rands) and exclude VAT.
Changes to Prices
1. The Prices for the Service are subject to change at any time, but any changes won't affect any existing bookings you have made.
2. Although unusual, it is possible that the Price shown when you book is incorrect due to a mistake or technical error. If this is the case, we will inform you of the correct Price as soon as possible and contact you for approval to proceed with your booking (or we will refund you for any payments made if you do not wish to proceed).
3. It may sometimes be the case that our mobile mechanic decides that additional Services are required to resolve an issue with your Vehicle, or an incorrect diagnosis was provided by you when booking the Service. In this case, you may need to pay for additional parts or extra work. You'll be told about additional costs before the job starts, and we will ask you for approval to undertake the work.
Payment method
1. When booking online, you must make an online payment with a debit/credit card to confirm your booking. We also accept other payment methods online.
2. We also provide card facilities to make payments onsite after we render you a Service.
3. Sometimes, we may need to order a special part directly from your vehicle’s manufacturer, and the part is non-returnable. In these circumstances, we’ll let you know, but we need payment in full for the part before the service is completed.
Late payments
1. We may charge interest on late payments. Suppose we're unable to collect any payment you owe us. In that case, we may occasionally charge interest on the overdue amount at 2% a year above the Reserve Bank of South Africa base rate. This interest accrues daily from the due date until the actual payment of the overdue amount, whether before or after judgment. You must pay us the interest together with any overdue amount.
Other charges
1. There may be some instances where you may be liable to pay further charges.
2. If you cancel the booking and we have already purchased parts required to carry out the Service. We can't return these or use them elsewhere, you may be liable to pay the cost of the parts purchased.
3. If you book the incorrect Service, you may be liable to pay for the costs of parts already purchased that can't be returned or used elsewhere, plus the Price for the Service required to fix the correct diagnosis.
4. You will be liable for any charges incurred on test drives carried out as part of the Service (such as fines against your vehicle not being roadworthy or toll charges).
5. If our mobile mechanic is unable to complete the Service because:
  (a) you gave inaccurate or incomplete information at the point of booking;
  (b) they were not given the keys to the Vehicle or
  (c) If the Vehicle is in an unsuitable location, the Service will be cancelled, and you will have to pay the call-out charge or a minimum of R550.
You have the right to change your mind
1. You have a legal right to change your mind and receive a full refund (including any standard delivery costs you paid). This is subject to some conditions, as set out below.
When you can't change your mind
1. once the Services have been completed;
2. in relation to any goods that are made to your specifications or are clearly personalised; and
3. in relation to any goods which become mixed inseparably with other items as a result of the performance of the Services (such as certain parts and consumables like oil or anti-freeze).
4. If you change your mind after we have started the Service, but before we have completed the Services, you will have to pay us for any Services provided until you changed your mind and loose your workmanship warranty on the job due to it being incomplete.
The deadline for changing your mind
1. If you change your mind you must let us know no later than 14 days after:
2. (in relation to our Services) the day we confirm we have accepted your order; and
3. (in relation to any goods) the day you receive the goods.
You have to return any goods at your own cost
1. Where you have changed your mind, you have to return any goods received as part of the Service (such as parts) within 14 days of telling us you have changed your mind. You are responsible for the cost of the return.
2. You can send the goods back to us using an established delivery service. If you do this, please keep a receipt or other evidence proving you sent it and when. If you don’t do this and we don’t receive the goods at all or within a reasonable time, we won’t refund you the Price. For help with returns, email info@impactmobile.co.za or telephone our customer service line on (073) 447-8326.
When we might reduce your refund
1. We can reduce your refund if you have used or damaged any goods to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new” because you used them or because you damaged them when removing them from your Vehicle. Sometimes, no refund may be due because of how you have treated the goods. If you contact our Customer Service Team via email at info@impactmobile.co.za or telephone our customer service line on (073) 447-8326.
You might need our help
1. To return goods, our mobile mechanic might be required to come and uninstall a particular part. If we have to do this, we have the right to deduct our reasonable charges of doing so from any refund we might owe you.
How to tell us and get your money back
1. To let us know you want to change your mind, contact our Customer Service Team via email at info@impactmobile.co.za or telephone our customer service line on (073) 447-8326.
2. If you are entitled to a refund for any Services, we will refund you as soon as possible and within 14 days of you cancelling the Service. If you are entitled to a refund for any goods, we will refund you within 14 days of receiving them back (or receiving evidence you’ve sent them to us). We will refund you using the method you used for payment, and we don't charge a fee for the refund.
We can end our contract with you if you do not pay us
1. If you don't pay us when it's due and you still don't make payment within 7 days of our reminder that payment is due, we can end the contract and claim any compensation due to us (including enforcement costs).
Your rights if something is wrong with the Service we provide
1. We honour our legal duty to provide our Services in the manner described to you on our website that meets all the requirements imposed by law. As a consumer, you have legal rights about our Services if they are not as described or performed with reasonable care and skill or if goods (such as parts) we provide are not of satisfactory quality, fit for purpose or as described. For advice on your legal rights, please visit the Motor Industry Ombudsman of South Africa website.
What losses do we compensate you for, and what losses we don't
1. We’re responsible for losses you suffer which are caused by us breaking this contract unless the loss is:
2. Unexpected. It was not apparent that it would happen. Nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
3. Caused by a delaying event outside our control. Suppose we are delayed in performing the Services due to events or causes beyond our control (such as our mobile mechanics being unwell or our suppliers being unable to provide us with the correct parts). In that case, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial, please email info@impactmobile.co.za or telephone our customer service line on (073) 447-8326 to end the contract and receive a refund where you have paid in advance for the Services, but have not received them.
4. Avoidable. Something you could have avoided by taking reasonable action.
5. A business loss. Such as any loss of revenue, loss of profit, loss of business, business interruption, loss of earnings or loss of business opportunity.
6. Services carried out by an Impact Approved Garage. Where you have work undertaken by an Impact Approved Garage, the Impact Approved Garage will be responsible for their work, not us.
7. Subject to any matter in which it would be unlawful for us to exclude or restrict our liability, our total aggregate liability to you for any losses you incur shall not exceed the greater of the Price paid and payable by you for the Service.
8. To avoid doubt, Impact will not be responsible for any losses resulting from existing damaged, faulty or degraded parts before the Service.
Abuse
1. We operate a zero-tolerance policy towards aggressive and abusive behaviour towards us or any staff member. If you are aggressive or abusive towards our staff, we have the right to refuse to carry out the Service. We will not be required to refund you for any services that cannot be carried out due to aggressive or abusive behaviour.
2. We reserve the right to prosecute you for any aggressive or abusive behaviour made towards any of our staff.
Fraud
1. We’ll refer fraud to the police. We support the police in identifying and prosecuting fraud where there is evidence it has taken place. When you use the Service, you must answer questions honestly and to the best of your knowledge. If you attempt to commit fraud, we may provide your information to law enforcement and support them in prosecuting you.
Complaints and Support
1. Here’s how to get in touch if you have a general complaint or question. If you have any general complaints or questions about the Terms of the Service, please contact us on (073) 447-8326. Phone lines are open Monday to Friday from 9 am to 5 pm.
General Terms
1. The rest will still apply if a court invalidates some of these Terms. Suppose a court or other authority decides that some of these Terms are unlawful. In that case, the rest will continue to apply.
2. We can transfer our contract with you, so a different organisation is responsible for supplying the Services. If this happens, we'll tell you in writing and ensure that the transfer won't affect your rights under the contract.
3. Nobody else has any rights under this contract. This contract is between you and us.
4. Even if we delay enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
5. Governing law. These Terms, and the Services provided under these Terms, are governed by South African law. This means that any matter or dispute arising out of or in connection with these Terms or the Services (including non-contractual disputes or claims) will be governed by South African law. You may bring legal proceedings in the South African courts. We can claim against you in the courts of South Africa.